Customer requests don't get lost between sales and production

We collect inquiries from email, your website, phone, CRM, and other channels into a single managed process — from the first contact through to the order and its handoff to production.

Discuss your process

We build on top of your existing systems

No need to fully replace your CRM or ERP

You can start with a single process

We start by mapping the current path a request takes

Where do requests get lost most often?

This is your situation if

Requests come in through different channels

Email, your website, phone, Excel, CRM, and messaging apps aren't gathered in one place.

Requests get lost between departments

Sales pass information manually, and some details never reach production.

Data gets entered twice

Staff copy the same information from one system into another.

No one is clearly responsible

It's unclear who should handle a request, and what the next step is.

How a request flows through the process

1
Registration
The inquiry is captured automatically regardless of the channel.
2
Classification
Its topic, customer type, and priority are determined.
3
Assignment
The request is assigned to the right person or department.
4
Proposal
The data is used to prepare a quote without re-entering it.
5
Order
Once agreed, an order is created with a full history.
6
Production
The needed information moves forward without email chains or Excel.

What can be connected

Website and forms
Email
CRM
ERP
Excel and Google Sheets
Messaging apps
Internal databases
Production and warehouse systems

Example scenarios

Website inquiry

Form → CRM → sales rep assigned → quote prepared → order.

Email inquiry

Message → data extracted → registered → responsible person notified.

Repeat customer order

Follow-up request → data pulled in → priced → sent to production.

Result

Every request is registered
The responsible person is always visible
Data is never entered twice
Orders reach production with complete information

Who this helps

Sales Director Owner

Want to see exactly where requests are getting lost in your company?

In 20–30 minutes we'll map the current path a request takes and see whether it's worth automating.